Billing, Refunds, and Cancellation
Effective 20 September 2026 · Scale With Data, LLC
1. Who is billing you
Your subscription is billed by Scale With Data, LLC, the company behind the Pulse platform, in United States dollars (USD) unless your checkout or order form expressly states another currency. Card payments are processed by Stripe. We never receive, store, or process your full card number; Stripe holds it, and we hold only the transaction records.
Charges from us appear on your card statement under a descriptor identifying Scale With Data. If you see a charge you do not recognize, contact us at ops@scalewithdata.ai before disputing it with your bank. Every line on every invoice links to the underlying records, and we will show you exactly what produced the charge.
2. What you can be charged, and when
Exactly seven kinds of charge can appear on an invoice: your plan fee, Pulse Lines, additional brands, and the four published overages for verified sales, contacts, recording storage, and AI call transcription. Every rate is printed on our pricing page and served by a public, versioned rate card endpoint.
Recurring fees bill in advance. Your plan fee and any recurring add ons, including Pulse Lines and additional brands, are charged at the start of each billing period, monthly or annually at your choice. Usage overages bill in arrears. If you pass an included limit, the overage is calculated after the usage period and appears on the following invoice, and you are alerted in the application at 80 percent and again at 100 percent of an included limit before an overage can bill.
The exact amount, currency, billing interval, first charge date, and any trial or promotional terms that apply to you are shown before you buy, on the checkout screen or in your order form. A custom or enterprise subscription can start billing immediately and can use a different amount, schedule, or term than the published plans; where it does, that document controls.
We do not charge for setup, migration, onboarding, training, support, seats, messages, or telephony markup, and AI usage is not metered or sold as credits. Transcription of completed call recordings is the one exception: hours are included in every plan, and only usage beyond the published allowance bills. Telephony is billed to you directly by your own carrier account and never passes through our invoice.
3. Trials and promotions
We may offer a free trial, promotional period, or discount from time to time. A trial or promotion applies only when it is expressly shown to you at signup or checkout, or included in your order form. There is no automatic trial on every account, and a subscription without one begins billing on the date stated at checkout.
When a trial or promotion is offered, that offer states how long it runs, whether a payment method is required, what the price is afterwards, and the date paid billing begins. Where a payment method is required up front, it is charged automatically on that date unless you cancel first. If you cancel during a trial you are not charged, and your data remains available for export for 30 days.
4. Refunds
The invoice guarantee. If a charge of any kind other than the seven published ones appears on your invoice, we refund that entire invoice. This is stated in our Terms of Service, not only here.
Billing errors. If we billed you incorrectly, we correct the invoice and refund the difference, whichever direction the error ran.
Disputed amounts. If you dispute an amount in good faith, tell us within 30 days of the invoice with the specific entries in question. We provide the underlying ledger lineage for every disputed figure, and undisputed amounts remain due. See Terms of Service Section 4.7.
Everything else. Beyond the cases above, fees for service already delivered are not refunded, except where a refund is required by applicable law or where your order form expressly provides for one. We would rather say that plainly here than have you discover it in a dispute. Refunds are issued to the original payment method; once we issue one, your card issuer typically posts it within 5 to 10 business days.
5. Cancellation
You can cancel at any time, with no cancellation fee. To cancel, email ops@scalewithdata.ai from an administrator account, or post in your account's shared Slack channel. We confirm every cancellation in writing; if you have asked to cancel and have not received that confirmation, the cancellation has not been processed yet and you should chase us.
Cancelling stops future renewals. Because recurring fees are charged in advance, service ordinarily continues to the end of the period you have already paid for and then does not renew. On a monthly plan that is the end of the current month; on an annual plan it is the end of the paid year, and the unused portion of a prepaid year is not refunded except where your order form says otherwise or applicable law requires it. Any accrued overages appear on a final invoice, because overages bill in arrears.
After termination your data is available for export in a portable format for 30 days at no charge, and is then deleted or anonymized in line with our retention schedule, except where we are required to retain records by law.
6. Card disputes and chargebacks
If something on your bill looks wrong, contact us first. We can show you the lineage behind every charge, and most disputes resolve in one message. Where a chargeback is filed, we respond to the card issuer with our records, and we will still work the underlying question with you directly.
7. Contact
Our legal and billing address is below. Dubai is where our team operates; it is not our legal or billing address.
Scale With Data, LLC
5830 East 2nd Street, Suite 700
Casper, WY 82609
United States
Operating location: Dubai, United Arab Emirates
Billing and support: ops@scalewithdata.ai
Legal: legal@scalewithdata.ai