Privacy Policy
Effective 27 July 2026 · Scale With Data, LLC
1. Two different roles
This policy covers two situations that are easy to confuse, so we separate them clearly.
When we are the controller. Information about you as a visitor to this site, or as a user at a customer organization, is data we decide the purposes for. This policy governs it.
When we are the processor. Information about your customers, contacts, leads, and the recordings of calls with them is data we handle on behalf of the business using Pulse. That business decides why it is processed. We act on their instructions. If you are a contact of a Pulse customer and want your data accessed or deleted, please contact that business directly. We will support them in responding.
2. What we collect
2.1 Account and contact information
Name, work email, phone number, company, role, and authentication identifiers. Collected when you request a demo, create an account, or communicate with us.
2.2 Usage and device information
Pages viewed, features used, timestamps, approximate location derived from IP address, browser and device type, and error diagnostics. Used to operate the service, investigate issues, and improve reliability.
2.3 Customer data processed on behalf of our customers
Contact records, lead information, sales records, payment references, calendar events, messages, and call recordings and transcripts. This is processed under the customer's instructions.
2.4 Payment and financial reference data
To verify revenue, we read transaction records from our customers' payment processors. We store transaction identifiers, amounts, currency, status, timestamps, and customer references. We do not receive, store, or process full payment card numbers.
3. Call recording and transcription
The platform records and transcribes sales calls where a customer enables that capability. Recording laws vary by jurisdiction and several require the consent of all parties.
The business operating the sales floor is responsible for providing the required notice and obtaining the required consent. We provide the tooling, including disclosure and dialing controls, but the legal obligation sits with the customer. Recordings and transcripts are stored encrypted, access controlled to the customer's own organization, and retained according to the customer's retention settings.
4. How we use information
- To provide, operate, secure, and support the platform
- To reconcile and verify revenue against payment processor records
- To generate analytics, scoring, and coaching output for the customer whose data it is
- To communicate about your account, service changes, and security matters
- To detect, investigate, and prevent fraud, abuse, and security incidents
- To meet legal, tax, and accounting obligations
We do not sell personal information. We do not use customer data to train general purpose AI models, and we do not share one customer's data with another.
5. Aggregate statistics
We publish platform level aggregate figures, including on this website. Those figures are summed across all customer organizations and are constructed so that no individual organization, person, or transaction can be identified or reconstructed from them.
Concretely: we do not publish a figure composed of fewer than five organizations; every published amount is rounded to a coarse step before it leaves our systems, so a single transaction cannot be recovered by watching a total change; figures are reported as at the end of a completed hour rather than the current moment; and where one organization would make up too large a share of a figure, we widen the reporting period until it does not, or we do not publish the figure at all.
6. Legal bases
Where the General Data Protection Regulation or similar law applies, we rely on: performance of a contract, for providing the service; legitimate interests, for security, service improvement, and business communication; consent, where required, for example certain marketing; and legal obligation, for tax and compliance records.
7. Sharing
We share information with sub processors that help us deliver the service, each bound by contract to protect it. Our current sub processors are listed on our Trust and Security page and include cloud hosting, database, authentication, telephony, messaging, and artificial intelligence providers.
We may also disclose information where required by law or valid legal process, to protect rights and safety, or in connection with a merger or acquisition, in which case we will give notice before your information becomes subject to a different policy.
8. International transfers
We operate from the United Arab Emirates and use infrastructure providers located in other countries, including the United States and the European Union. Where personal data moves across borders we rely on appropriate safeguards, including standard contractual clauses where applicable.
9. Retention
We keep account and contact data while your account is active and for a reasonable period after, to meet legal and accounting obligations. Customer data is retained according to the customer's own configured retention settings. On termination, data is available for export for 30 days and is then deleted or anonymized, except where retention is legally required.
Ledger entries are immutable by design and are not deleted individually. Where erasure of personal data within the ledger is required and lawful, we anonymize the identifying fields while preserving the financial integrity of the record.
10. Security
Encryption in transit and at rest, envelope encrypted credentials with a per tenant encryption context, least privilege database roles, audit logging, tenant isolation, and a documented recovery drill program with an append only drill log. More detail is on our Trust and Security page.
No system is perfectly secure. If a breach affects your information we will notify you and any required regulator without undue delay.
11. Your rights
Depending on where you live, you may have the right to access, correct, delete, port, or restrict processing of your personal information, to object to certain processing, and to withdraw consent. To exercise a right regarding data we control, email privacy@scalewithdata.ai. We will respond within the period required by applicable law.
If your data is held by a business using Pulse, contact that business first, since they decide how it is processed.
12. Cookies
We use cookies and similar technologies that are strictly necessary for authentication and security, plus a limited set for analytics that help us understand how the product is used. We do not use advertising cookies on this site or run third party ad tracking on it.
13. Children
The platform is a business tool and is not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe we have, contact us and we will delete it.
14. Changes
We will post any update here with a new effective date, and will give notice of material changes by email or in the platform.
15. Contact
Scale With Data, LLC · Dubai, United Arab Emirates
Privacy: privacy@scalewithdata.ai
Security: security@scalewithdata.ai